Nobody is acting shocked. Least the people who learned to use GIMP.
The problem is people like you who are outraged, when asking for a free Photoshop alternative, that the next best thing is not to their likening.
And yes "consider fixing it yourself" is absolutely a valid response for GIMP issues because GIMP is made by volunteers For Photoshop it a bullshit response because it's made by a billion dollar company which charges you for the development and use.