i can understand your point of technical support, but what the op is calling out is when the only source of docs/support are discord.
i've had multiple experiences firsthand where I needed basic information about a piece of software that really should have just been on a readme or a wiki or something. instead my only option was to repeatedly ask a discord tech support channel and wait for someone who cares/knows about my question to actually answer me.
unless the options are limited, i'd rather simply pick a different solution than be forced to ask a busy discord channel for tech support.