Listen, I get where you're coming from don't get me wrong, what I meant was, back in the 80's, if you had a complaint, you had a number to an office, and the person answering was responsible for the content of the conversation, you know?
Now, as I see it, we've been kind of outsourced to take each others shit without having any real power. I don't know maybe that's trite, like obvious, you call a support center and get connected to India, know what I mean? They just offloaded their responsibility on the consumer, of which the employees most certainly are- we're all just consumers in the end. My 5c, also, apologies for any gangster lingo, I'm fuck white, I've just been watching a LOT of YouTube videos.