The call centre's scripts are circular and they flat out lie to you about getting a call back or any sort of update or movement happening. The website says it's gone back to the airport but you drive three hours to a courier's warehouse in western Sydney on a hunch and your parcel is sitting on the shelf in plain sight behind the underpaid girl at the counter. You pay extra to refuel your car because you didn't have time to find an app that tells you prices and the pump plays a video ad at you.