I‘m self employed in IT and host a couple services for people. Small, local business.
My experience so far is that few outside of IT understand why big tech isnt a viable option and even fewer are willing to accept that imperfection when it comes to services that have a proprietary option.
Obviously its pretty early in the game so I guess this will get better and I‘m also not complaining, just stating that peeps need more time and education on this matter.