Obviously you do what you can to avoid supporting bad/"bad" companies
But... me and my engineers aren't getting paid more to make a support tool for what we are paying or to help a project out with their teething issues. So picking a solution with poor support/poor capabilities just means we are putting in a lot more hours for work that we won't get paid for.
Versus having a budget to buy tools other people developed and possibly even support. Which means we have more cycles to dedicate to what our actual job is.
And our customers aren't going to say "Hey, good for you. Thanks for supporting this project". They will say "We have downtime. We either want to be compensated or will change to a different solution.