I've heard this a few times lately. It makes me curious how recent the impenetrable experience was.
I'm shocked at the idea that an average Windows user who tried this year's version of Debian Stable would find it even mildly confusing, much less impenetrable.
I switch between Windows 10 and Debian 12 Stable, daily.
I find that, on Debian, all the expected features are in the same spots, acting the same ways.
Disclaimer: I don't have an Nvidia graphics card to cause me headaches.
And I do understand that depending on hardware, installation can be tough. That's true with Windows, too, of course. At least installation doesn't have to be an issue for new purchases, since enough PCs can now ship with either pre-installed.