It's v1 from a relatively new company, trying something unprecedented. I'm not surprised it has some major flaws. The first Gen framework 13 did as well.
I own a Gen2 and a Gen3 framework 13 and they are both phenomenal. I would recommend them to anyone looking for a slim laptop, that wasn't overly concerned about cost.
I'm sure the Gen3 FW16s will be great as well, but it's going to be a bit before I would recommend them to anyone.
What I think would be great for framework to do next is to design a purpose built eGPU for the framework 13. I would really enjoy something that would turn the FW13 into a decent gaming PC, while still retaining the portability for travel.