Well is it 911 call takers or dispatchers? Both police and fire radio rooms in this county are radio operators and it’s crucial that they operate in the building where the very large and high up radio antennae are. Radio operations from the ground can be spotty and difficult to parse especially during periods of heavy ducting.
If you’re somewhere where you have jobs that just answer phone calls then I can kinda see it, but the rest wouldn’t be feasible from home.