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FlappyBubble

@FlappyBubble@lemmy.ml

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How to constructively protest against AI voice transcription at work?

As a medical doctor I extensively use digital voice recorders to document my work. My secretary does the transcription. As a cost saving measure the process is soon intended to be replaced by AI-powered transcription, trained on each doctor's voice. As I understand it the model created is not being stored locally and I have no...

FlappyBubble OP ,

My question is not a legal one. There probably are legal obstacles for my hospital in this case but HIPAA is not applicable in my country.

I'd primarily like to get your opinions of how to effectively present my case for my bosses against using a non local model for this.

FlappyBubble OP , (edited )

It will not be possible to use my own software. The computer environment is tightly controlled. If this is implemented my only input device to the medical records will be the AI transcriber (stupidity).

I'm a psychiatrist in the field of substance abuse and withdrawal. Sure there's a shortage of us too but I want the hospital to understand the problem, not just me getting to use a old school secretary by threatening going to another hospital.

FlappyBubble OP ,

Sure but what about my peers? I want to get the point across and the understanding of privacy implications. I'm certain that this is just the first of many reforms without proper analysis of privacy implications.

FlappyBubble OP ,

That's correct! I'm not againt using technology to cut costs or providing better healthcare. My question is entirely about the privacy implications.

FlappyBubble OP ,

Thaks fot he advice but I'm not against using AI-models transcribing me, just not a cloud model specifically trained on my voice without any control by me. A local model or more preferrably a general local model woulf be fine. What makes me sad is that the persons behind this are totally ignorant to the problem.

FlappyBubble OP , (edited )

I work in Sweden and it falls under GDPR. There are probably are GDPR implications but as I wrote the question is not legal. I want my bosses to be aeare of the general issue ad this is but the first of many similar problems.

The training data is to be per person, resulting in a tailored model to every single doctor.

FlappyBubble OP ,

I understand the fight will be hard and I'm not getting into it if I cant present something they will understand. I'm definetly in a minority both among the admin staff and my peers, the doctors. Most are totally ignorsnt to the privacy issue.

FlappyBubble OP ,

I'm not sure what exact service will be used. I won't be able to type as the IT environment is tightly controlled and they will even remove the keyboard as an input device for the medical records.

FlappyBubble OP ,

Yes I agree. Broadening the scope a little, I frankly just wait for a big leak of medical records. The system we use is a birds nest of different softwares, countless API:s, all sorts of database backends. Many systems syem from MS-DOS, just embedded in a bit more modern integrated environment. There are just so many flaws and I'm amazed a leak hasn't happened (or at least surfaced) yet.

FlappyBubble OP ,

I agree and I suspect this planned system might get scuttled before release due to legal problems. That's why I framed it in a non legal way. I want my bosses to understand the privacy issue, both in this particular case but also in future cases.

FlappyBubble OP ,

I don't know if it's common practise in other countries. In Sweden where I work it is. I think the rationale is the following:

  • It's a lot faster to use a voice recorder.
  • A doctor's time is worth a lot more than a secretary's (in the sense of pay and rarity)
  • Using a voice recorder lets us review lab results, radiology etc at the same time as recording, not having to switch between tasks.
    -Doctorss wont have to be good spellers or think about building well thought out sentences. We also dont have to look up classification codes for procedures and diagnoses. All this will be done by the secretary.

Of course we have to review the teanscribed result. At my hospital, all doctors carry smart cards and use the personal stoed private key to digitally sign every transcribed medical record entry.

FlappyBubble OP ,

I take this as humour - I understand my situation and IT suite isn't more insecure than many others :)

FlappyBubble OP , (edited )

My biometric data, in this case my voice. Training an AI, tailored to my voice, out of my control, hosted as a cloud solution.

Of course there is an aspect of patient confidenciality too, but this battle is already lost. The data in the medical records is already hosted outside of my hospital.

FlappyBubble OP ,

Sure that's another problem but this data is already sent beyond the hospital. We have a national system in place gatjering all medical records.

FlappyBubble OP ,

Thats another issue and doesn't lessen the importance of this issue. Both are important but separate. One is about patiwnt data, the other about my voice model. Also in thsi case I have no control over the mesical records and it's already stored outside the hospital in my case.

FlappyBubble OP ,

Unfortunately the interface of the medical records system will be changed when this is implemented. The keyboard input method will be entirely removed.

FlappyBubble OP ,

Ah sorry, I mean removing the option of using the keyboard as an input method in the medical records system. The keyboard itself isn't physically removed from the computer clients.

But I agree that in the event of a system failure the hospital will halt.

FlappyBubble OP ,

The problem with incorrect transceiption exists with my secretary too. In the system I work in the secretary write my recordibg, sends it to me, I read it. I can edit the text at this point and then digitally sign it with a personal private key. This usually happens at least a day after being recorded. All perscriptions or orders to my nurses are given inannother system besides the raw text in the medical records. I can't easily explain the practical workings but I really don't see that the AI system will introduce more errors.

But I agree that in the event of a system failure, there will be a catastrophic situation.

FlappyBubble ,

Bad but expected given that they are Chinese based. I use several of their cameras but only after kepping them isolated from the Internet and segmented from the rest of my network. I only access the streams from my NAS which in turn access the camera streams from a dedicated NIC.

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