The thing that really gets me with these, is that we are 2-4 devs working on software used by over 40k ppl. It is absolutely impossible to please everyone, and fix every issue, there just isn't enough of us.
Oftentimes we ask for ppl to do the open source thing, and contribute a PR, and many of them do.
Anyone can look at our github profiles and see how busy we've been, and how many moderation related issues we've been working on, this is all out in the open. Yet writers of these articles somehow never bother to look, or reach out to us for questions. The amount of entitlement and second-hand rumors is really dissapointing.