I think they were fine before, because they were offering the best experience for the people who want someone else to configure things for them and make decisions on privacy, security, etc., for them. Problem now is that they no longer offer much in the way of brand new user experiences that no one else offers, and additionally they don't prioritize the user's privacy and convenience and prioritize how much money they can make with the centralized user information they control and don't allow the user to make decisions on their own privacy and security.