As a person who works in server hosting (not as devops or IT), I'm often privy to customer interactions. I feel like my company does a really good job at damage control - where if we fuck up, some rep gets on the phone and makes things right. We've eaten costs on behalf of our customers.
But sometimes, you just gotta tell a customer to go fuck themselves.
And those customers, those biggest complainers are often in online gambling, crypto, adult content, or racist shit.
We get DDos'd a lot from it. But I'm glad the company I work for doesn't bow down to garbage companies.