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stoy ,

Eh, sure, that sounds accurate if a bit blunt.

CodeName ,

If they are selling their printers at a small loss because they want to make money on selling ink that's basically fine. Sell the ink, make money. If they want to overcharge for the ink people will look elsewhere. If they have to DRM the printers to force people to buy their ink then that's just fucked up.

stoy ,

To the downvoters, I mean this in a factual sense, since HP sells printers ar a loss, which is a sort of investment, since they sell the ink at a high markup to recoup their costs and earn money.

So if customers buy their cheap printer, but not their expensive ink, then the investment HP made in the customer is a bad investment for HP.

YeetPics ,
@YeetPics@mander.xyz avatar

It's a bad investment because it's unethical and people care about this sort of stuff (especially when every company under the sun is trying to replicate HP's vampiric nature).

stoy ,

"I disagree" - HP CEO

YeetPics ,
@YeetPics@mander.xyz avatar

He can disagree all he wants but the article is about their ink pricing plan underperforming.

AbidanYre ,

Weirdly enough, everyone else thinks HP equipment is a bad investment.

st3ph3n ,

Boo fucking hoo, HP.

ShittyBeatlesFCPres ,

The first thing they teach you in CEO school is to churn out terrible products with DRM subscription refills where the DRM doesn’t survive more than an hour. That’s why we CEOs all have Juiceros, HP printers, and children who respect us.

MudMan ,
@MudMan@kbin.social avatar

I wonder when someone will come up with a hipstery, fancy-looking printer that sells on the basis of "we don't give a crap about all that, here's a bag of ink refills,, just pay us more up-front".

All the tech startups are out there trying to get you into a subscription, I think we're getting to the point where this is annoying enough that you could sell very expensive, fashionable small-run hardware to people on the basis of not being this.

assembly ,

I’ve been told that this is Brother Printers but I don’t own one as I no longer need a printer. Not sure how accurate but quite a few folk claim Brother is the last bastion of just buying and using a printer with whatever ink you put through it.

balancedchaos ,

I don't use it as often as I thought I would, but my Brother laser printer has served me well.

Maestro ,
@Maestro@kbin.social avatar

I have a Brother laser printer. I print a lot. It just works, it's cheap and you can use off-brand toner. It's great!

harmsy ,
@harmsy@lemmy.world avatar

I bought mine a few years ago, and I'm still on the original toner cartridge.

WallEx ,

Yep, i work in it, and for small Printers brother is the only good Option.

Skyrmir ,

They're called laser printers. Ink is for idiots, especially if you only print once in a while.

RickRussell_CA ,
@RickRussell_CA@lemmy.world avatar

What do you do when you have the monopoly?

Turn the consumer into the commodity!

SeaJ ,

Exhibit B on CEOs not being worth the obscene money they make. This dude made $20 million in 2022.

white_shotgun Bot ,

Typical overreaching corporate dogs

CodeName ,

And consumers not being able to choose which ink they purchase makes HP printers a bad investment. It goes both ways. It was nice of them to admit what lengths they'll go to to force us to use their proprietary ink cartridges though.

NightAuthor ,

I think printer purchasers are an “investment” to the company because they are a loss leader (or close to it)…. Low to no margin to pull you into the shitty ecosystem.

Shurimal ,

Prime example that for a publicly traded company the people buying the products are not customers for whom to create value, but a resource to extract value from.

Shareholders are the real customers for whom they create value.

maness300 ,

The entire point of maximizing profit is charging the most while expending the least.

It's a game of seeing how low people's standards are and trying to lower them even further.

As customers, the secret is to have higher standards. Unfortunately, this generation prides itself on avoiding conflict at all costs so they just take it up the ass and beg for more.

jballs ,
@jballs@sh.itjust.works avatar

"Every time a customer buys a printer, it's an investment for us. We are investing in that customer, and if that customer doesn't print enough or doesn't use our supplies, it's a bad investment."

You hit the nail right on the head. They don't see their customers as people buying their products, where they typically would be incentivized to deliver a good product at a good price. Instead, they see their customers as people being trapped into some sort of shitty subscription with them, like a cable or cell phone provider.

perviouslyiner , (edited )

What investment are they making in customers? Are they selling something at a loss? Should the FTC BoC ask what exactly they mean here?

prayer ,

Yes, they sell the printer for a loss and the ink for a crazy markup.

sudo_tee ,
@sudo_tee@lemmy.world avatar

I have an HP BW laser printer with an offbrand cartridge that I paid a fraction of the price. The printer screams at me about critically low ink since about a year but prints are totally fine and as good as the first day.

I'm sorry for your loss HP.... You can suck it

yuki2501 ,
@yuki2501@lemmy.world avatar

An HP Printer is a bad investment.

Everythingispenguins ,

I wouldn't even use the word investment

Classy ,

My HP 1300n is a beautiful beast of a printer, but I also got it for free and have never put name brand toner in it.

An HP cart is over $200! Meanwhile TrueImage offers theirs for $15/pc.

sfxrlz ,

Fucking Clowns. Being a shareholder means you aren’t buying their shitty printers or what ^^?

Snapz ,

The "P" in HP stands for poop.

RandomVideos ,

HP actually stands for (extremly)high profits. It refers to the how much money they make from ink

Kushia ,
@Kushia@lemmy.ml avatar

Heap of Poop, because we can't say the S word to investors.

dylanTheDeveloper ,
@dylanTheDeveloper@lemmy.world avatar

I thought it was Printer

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