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spujb ,

fiduciary duty requires that directors of corporations protect the interests of shareholders’ investments—including maximizing profits where reasonable and within the bounds of the law.

even if technically illegal on paper (which i’m not sure it is), so long as there is no enforcement or accountability, t-mobile and similar entities have literally no reason do do better. they are literally just holding up their end of the law.

in other words, this unfair treatment isn’t just one of many unfortunate flukes. it is literally baked into the system as a requirement.

DrowningInteger ,

After how fucking god awful the Sprint merger was handled I don't think I can trust t-mobile to do anything right

PsyDoctah9Jah ,
@PsyDoctah9Jah@lemmy.world avatar

I'm surprised I havent read from the comments how funny it is:
Of course I know it wasn't a true restriction, after all its a man made program; however, isn't it convenient for years T-Mobile told customers those plans had restrictions, line caps that could not be changed, saying they couldn't make changes to the plan and you would have to switch plans to add more lines.....

Yet, they are able to raise price as it fits them... Comical and pathetic.

Self imposed limitations....

PsyDoctah9Jah ,
@PsyDoctah9Jah@lemmy.world avatar

T-Mobile is trying to retrofit this bs, gaslighting people, well trying to based purely on greed. This " pay your last months bill " is something new.

It was both implied and understood when I selected that plan that the price would not change as long as we kept the plan. There was no promise or guarantee. This was an agreement.

Because my rate would not change this directly influenced how I did business with T-Mobile AND their competitors by deciding to upgrade, accept a promotion, decline a competitors offer, remain a customer, remain on my plan versus newer ones, etcetera.

Are people being wilfully obtuse or just dense. If the Price Lock / UN- Contract always had a 60 day "promise" this would have been brought up years ago. In fact, it states (ed) the opposite and the rates should not be changing. The way T-Mobile is handling this is disgusting. I could respect them more had they said " we are breaking the terms we proctored to you and will pay all penalities and fines associated both civil and arbitration, we also recognize how this violates consumer trust, we are officially the company we keep " - The Re-Carrier

dirthawker0 ,

Honestly, these "promises" never last. I had ATT at $50/mo for home internet service and was promised it would never go up. Last year it went to $60 and this year $65. I just switched to Xfinity. More Mbps than ATT, promotional price of $20/mo for a year, it goes up to 35 for year 2, then after that the promotion is over and it's $57. After the 3rd year ends it will probably go up, but they've basically given me 1 free year of internet.

sploosh ,

They didn't give you shit. You paid them for a service. Corps are not your friends.

KairuByte ,
@KairuByte@lemmy.dbzer0.com avatar

I think you misunderstood their meaning with that.

dirthawker0 ,

Thanks, yes they did misunderstand. If 57 is the "real" price I'm effectively paying for 1 year of service and getting 2. Also there are no penalties for cancellation after the first year, so if i wanted to go through the trouble of finding another ISP, I could walk away then.

LordCrom ,

Happened to us using cricket also. Forever family plan of 5 lines for $100 so long as the plan is never adjusted.

Well 2 months ago, bill showed for 130. I called and they said they are doing away with that plan. When I pointed out the 'forever' part, they actually pulled a Darth Vader and said they were altering the plan and that I had enjoyed the low cost for much longer than new clients.

Fuck off

Sam_Bass , (edited )

Yeah mine is holding steady so far. If it goes up too much i might have to go back to mvno

paraphrand ,

Century Link is pulling this shit too.

lemmy_user_838586 , (edited )

Yup, they got me. Signed up for "price for life" fiber for $65/m, didn't take a screenshot so i have no proof. 2 years later, nothing change contract wise, but now my bill is $85/m and I can't fight it, again no proof. They were extremely careful to not have price for life branding on anything after you signed up, no email, no bill, no messages, nothing. Fuck Centurylink.

Now they're trying to get me to switch to Quantum Fiber which apparently is still Centurylink, and the carrot or stick they're using is the price for life rate at Quantum Fiber.. Why would I trust a price for life promo when you reneged on the last price for life promo, in less than a year?

Again, Fuck Centurylink.

Kolanaki ,
@Kolanaki@yiffit.net avatar

I'm still on a grandfathered plan from when I first got my Sidekick. lol

Veraxus ,

Same. We got a super limited deal well over a decade ago that they ran for a single Christmas. While our bill has gone up ever so slightly in that time, the extra cost is all due to misc “fees” rather than the base rate, according to the bills.

DudeImMacGyver OP ,

What are you paying?

ThrowawayInTheYear23 ,
@ThrowawayInTheYear23@lemmy.world avatar

T-mobile "Surprise bitches"

DudeImMacGyver OP ,

Not even surprised TBH

shortwavesurfer ,

So they had a price lock guarantee that would stop your phone lines from increasing in price. And as far as I am aware, they stuck to that. Some people thought they had that when they actually had signed up before that point. If they had ended up signing up before that point, then they were on Uncontract, which says that they will pay your last month's bill if you decide to leave.

tyler ,

No, the contract and ToS for the uncontract says it’s the same price guarantee as the price-lock. It says so in the article.

shortwavesurfer ,

Yeah, I guess I should have read the specific article before really commenting on it. However, I generally follow the carriers and several YouTube channels about them, so sometimes information can get a little bit scrambled.

PoopMonster ,

Yeah... I switched to an mvno less than a week after I got the text. I'm now paying half of what I used to for the same service (even the same network)

Cyberbatman ,

Which mvno are you on now?

PoopMonster ,

Us mobile had the best plans for my usage

wreckedcarzz ,
@wreckedcarzz@lemmy.world avatar

Do note that, depending on what plan you were on before, and what you're on now, it might be the same network but not the same service. Almost all MVNOs are at a lower data priority (sometimes by several levels), most don't offer roaming service, most don't offer international service, and things like (first-party) call/text blocking through an app isn't available.

I have a second line on tello for $6 and it's everything I need for that line, but during the day data is basically useless on that line. The tower near me is massively over capacity - but if you have a tmo line with their top priority (most plans sold directly thru tmo), you'd never know it. Everyone else gets screwed.

treadful ,
@treadful@lemmy.zip avatar

For those unaware: https://en.wikipedia.org/wiki/Mobile_virtual_network_operator

henfredemars ,

Only a fool would believe a corporation’s promises.

downpunxx ,
@downpunxx@fedia.io avatar

"well ...... yea, you see, about that ...... lol ......"

helenslunch ,
@helenslunch@feddit.nl avatar

T-Mobile also published an FAQ that answered the question, "What happens if you do raise the price of my T-Mobile One service?" It explained that the only guarantee is T-Mobile will pay your final month's bill if the price goes up and you decide to cancel.

Jesus fuck, how do they get away with that?

downpunxx ,
@downpunxx@fedia.io avatar

Well they published the FAQ which was available to consumers BEFORE they signed the initial contract, so, that was the deal they took

helenslunch ,
@helenslunch@feddit.nl avatar

Yeah but it's just blatant false advertising when the FAQ or ToS directly contradicts the public advertising.

downpunxx ,
@downpunxx@fedia.io avatar

I'm not sure it was false advertising, the product was called "UnContract" "Mobile One" not "eternity price lock forever plan", the customer can choose to not pay any more if they cancel their contract before they pay again after the current contract period ends (all contracts everywhere for everything in history are like this), if the details were in the faq that they could read before signing the deal, then that's the deal they signed. It's deceptive, maybe fraudulent, but I'm not sure it's false advertising.

warm ,

As you said. it's not false, but it is deceptive.

People should be reading the small print though, or in this case an FAQ.

There's a place for more strict regulations on advertising here though. You shouldn't be able to make out a product is one thing in the headline, then tell us it isn't further down the page.

downpunxx ,
@downpunxx@fedia.io avatar

agreed is sneaky and underhanded as seeks to deceive the customer

Lost_My_Mind ,

Correct me if I'm wrong, but isn't there already precident set in the 90s that EULAs do not have any holding in a court of law as a contract if the terms are labeled to be unrealistic? I swear someone sued microsoft because they did something in their EULA for Windows 95, and when it went to court, the judge said "yeah, fuck this...."

And the thing about precidents is, once they're established, courts generally tend to follow that precident, else it would mean that two similiar cases with similiar backgrounds were judged differently.

helenslunch ,
@helenslunch@feddit.nl avatar

From the article:

"New rule: Only YOU should have the power to change what you pay," T-Mobile said in a January 2017 announcement of its "Un-contract" promise for T-Mobile One plans. "Now, T-Mobile One customers keep their price until THEY decide to change it. T-Mobile will never change the price you pay for your T-Mobile One plan."

Explain how that is not a blatant lie.

downpunxx ,
@downpunxx@fedia.io avatar

tmoblie lawyer: we cannot force a price change midway through a current contract, which we refer to as "the plan". therefore we are not forcing the customer to pay a higher price at any time for their plan, though when one contract period ends, we may change the price, and the consumer can then decide whether they are willing to pay any higher price than their previous plans price, going forward.

that faq laying out the possibility of a price hike, and the expectation of compensation, means every word and punctuation can, and is being "lawyered"

the_tab_key ,

Except the possibility to keep the current price is no longer available, therefore, the consumer does not have the option to continue paying the same price, ergo TMobile forced the customer to change the price they pay, either to a higher amount for the same contact or to 0 for no contact. The original advertisement stated that TMobile would never change the price a customer pays, but it directly forcing this change by not offering the same contact.

Darkassassin07 ,
@Darkassassin07@lemmy.ca avatar

Mmm EULA-Roofies

Lost_My_Mind ,

Hell. With the way life is going I'd settle for just regular roofies. I'm trying to adopt napping as a hobby. Seems like I'm happiest when I'm not awake

Lost_My_Mind ,

That's capitolism, baybeeeee!!!! Regulation free, the way it was meant to be!!! Where huge corporate interests dominate not only politics, but also the legal system, and healthcare systems! Where the only punishment is a fine so big the average citizen would consider it lifelong crippling debt, but the average corporation would look at it as a fraction of doing business. Because they have more money than anyone would ever need. That makes them better than you, and you know it.

I'd now like to quote one of philosophys greatest minds.

"In case you can't tell, I was being SARCASTIC!!!" ~Homer Simpson.

Serinus ,

It also wasn't in the ToS/T&C. The FAQ is not a legal document, and I wouldn't expect to need to read it if I read the T&C.

Grimy ,

Contracts aren't invalidated because conflicting info is available somewhere else.

What they signed in the contract is the deal they took, nothing more.

wreckedcarzz ,
@wreckedcarzz@lemmy.world avatar

"where are you going to go, our competitors? manic laughter"

I would suggest an mvno but they are being eaten alive too so

TurdMongler ,

US Mobile has been really good for me

dorumon ,
@dorumon@lemmy.world avatar

Been rocking Tello for 25 dollars a month for 35 gigabytes of data.

ayaya ,
@ayaya@lemdro.id avatar

I work from home and never call anyone so on Tello I pay $6/mo for 100 minutes + 1GB of data that pretty much functions as a 2FA delivery system.

pixely ,

2FA by SMS you mean? TOTP codes are generated offline

wreckedcarzz ,
@wreckedcarzz@lemmy.world avatar

I have the same plan, but use it for places that insist on getting your phone number, that don't need my phone number. So they get my second number that gets used a few times a year.

Dremor ,
@Dremor@lemmy.world avatar

Damn. I get 150GB for $15 here in Europe.

khorak ,

Tell me you don't live in Germany without telling me you don't live in Germany :D

Dremor ,
@Dremor@lemmy.world avatar

A moment of silence for our German brothers and sisters. 🫡

DSTGU ,

Could have the same but decided to go for 35GB for ~7$ prepaid. If I like the carrier I may change to their 80GB 7$ subscription but I m not sure yet

wreckedcarzz ,
@wreckedcarzz@lemmy.world avatar

Tello is my second line provider, they are quite good. I'm worried that tmo will squeeze them out, or end their agreement or something. Tmo is already doing shenanigans to lycra mobile, afaik, and they ate up metropcs, mint, and ultra.

I trust tello. I don't trust tmo.

dorumon ,
@dorumon@lemmy.world avatar

That would be a nightmare scenario where T-Mobile would start to squeeze MVNO's for around the same price of someone paying for t-mobile after buying them. Honestly I don't know if I would even have a mobile connection at that point anymore as I am quite poor! There are really no good alternatives out there for cheap service especially for my area and my terrible terrible smartphones that aren't supported on any other networks. Especially! After AT&T decided to force manufacturers to pay for "HD Voice" which was just rebranded volte using the same bands that they had before most of them deciding not to for the cheaper brands of android smartphones out there.

wreckedcarzz ,
@wreckedcarzz@lemmy.world avatar

USM repurposed an old subscription email system for their 2FA, and if you had opted-out of the advertising before, well you don't get 2FA codes then. I spent a few days figuring this out with support. They removed 2FA from my account and explained the situation. A year later, I re-enabled 2FA, because SURELY they'd have fixed it by now, right? This was ~3 and 2 years ago, respectively.

I'm still locked out of the account because they never fixed it. If that's how they handle their systems, I want no fucking part of it. Can't pay me enough to put a number I care about under their control.

TurdMongler ,

That's understandable. I only use an app to generate the codes

moon ,

Mvno's are pretty sweet. I use Visible and pay for $25/mo for unlimited 5g

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