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Samsung purposely knives customer's TV to weasel out of repair

Absolutely disgusting behaviour from an official Samsung technician who swipes a exacto knife on a customers TV to void his warrenty.

I woke up from a nap, watch the first minute of this and said to myself. Damn, Louis Rossmann needs to see this, then the chad appeared on the screen like a genie

reverendsteveii ,

My samsung fridge was brand new when we bought it two years ago and has shit the bed twice since then. Every time it does I lose $200 worth of groceries and have to live out of a cooler for a week while I wait for a tech to come buy and charge me another $100 to tell me he doesn't know what's wrong with it. I'll never buy another thing from samsung, they make a trash product and their support is an absolute scam.

KpntAutismus ,

Samsung stuff is horrible anyways, my Galaxy watch 4 wouldn't stop acting up, and half the features are not available on stock android or blocked in my region.

i have two odyssey G5 displays, one of them has a dying backlight and i can't find spare parts for the life of me. i didn't even try the support line, since i don't have warranty and they would've told me to pound sand anyways.

never again, samsung is dead to me.

Kolanaki ,
@Kolanaki@yiffit.net avatar

My Samsung TV recently updated and now half the features it once had are gone or broken. I used to be able to turn my PS5 on and it would turn the TV on right to the correct input for the PS5 and since the update it doesn't work. It used to go back to whatever the input was on when you turned it off if you just turned the TV on and now it always goes to some new landing app/TV station thing that doesn't even fully load the TV part and they removed the options to change the start up parameters altogether so I can't even go back to how it was.

The TV is almost 10 years old at this point and hasn't been updated for about the last 5 and this one came outta nowhere a couple weeks ago and has made using the thing a huge headache. I see what they're trying to do with this bullshit, but if they think I am buying one of their TVs again, they're out of their fuckin' minds.

Kbobabob ,

Are you actually using the features associated with connecting the TV to the internet? Seems everyone just gets a STB of some kind whether that is a gaming console, Roku, Shield, etc...

My recommendation is to not connect your TV to the internet. They are terrible for this partially because they lack proper updates.

asmoranomar ,

Bought stove last March. Was cooking on it in Dec and the glass top melted. It's clearly melted and the glass is not cracked. Called it in, and they lost my claim. I sent another and they sent out their own specialist. The guy was a Samsung shill, and he only looked at the stove and, without talking to me as I'm standing there, called it in and said it was cosmetic damage caused by user. He then left telling me that my stoves warranty ran out 3 months after I bought it and that I had to call it in again to get their determination. I did, and they said the claim was closed out citing I caused the damage.

So, either Samsung thinks I took a blowtorch to it, or they refuse to perform a proper diagnostic or send an independent technician. They would prefer my house to burn down, than to admit even a little bit of fault. Worse still, I don't know what to do, because any action I take would get ignored (they haven't responded to bbb or states consumer protection reports and both have no legal authority to make them). Trying to repair it myself would allow them to push harder on user fault, and I don't have money to take legal action.

If that wasn't bad enough, my sister is going through the same thing with a dryer she bought that died 4 days before the warranty expired.

yeahiknow3 ,

Samsung is well known for being evil — they’re one of the most exploitative corporations on the planet, and nobody should ever buy their products.

bruhduh ,
@bruhduh@lemmy.world avatar

Talk about evil https://www.wearethemighty.com/intel/samsung-military-department/

jkrtn ,

BBB is garbage and never does anything. You might try small claims. It does not cost much to file and you don't need a lawyer, just show up with as much documentation as you can.

nodsocket ,

If you buy a Samsung product from now on, just expect that you will receive no support for it whatsoever. Or else the Samsung rep will sneak into your house and knife your TV.

db2 ,

Jokes on you, I always assume that these days, from all of the manufacturers. It's why Samsung lost out on a fridge sale a few years ago and as it turns out that was the best decision possible.

nevernevermore ,
@nevernevermore@kbin.social avatar

I bought a Samsung washing machine in 2016 and it died in 2020. They sent someone to repair it within a week at no charge. It’s still going now, so I think it worked? Anyways YMMV

db2 ,

People have had a really bad time with the refrigerators dying and Samsung not wanting to do anything about it.

nevernevermore ,
@nevernevermore@kbin.social avatar

I’ve also had a Samsung fridge for 6 years and haven’t had a problem with it. But again, this is anecdotal.

Noodle07 ,

One thing I suspect is that it depends on which country we're talking about

brian ,

I've had a Samsung TV for a while. They started with putting little ads in the menu not to long after I bought it. Last November they removed the steam link app so I can't stream games from pc. Just the other day they switched the default app on open from whatever was open before to the news playing over an ad to buy their cable alternative. The setting in the menu to change it back doesn't work.

It's worse than no support

nodsocket ,

I had one too, at first I found I could block their malware using Pihole. Then they started putting the ads on the same domain as the content.

squirmy_wormy ,

It's shitty he doesn't link to the original video. He shows the original channel in his video, but isn't directing traffic.

nodsocket ,

He mentions that the original video was taken down.

nailoC5 ,

Only the reddit videos were taken down. https://www.youtube.com/watch?v=lLimCcnee9c

qupada ,

From the video description:

I have been a Samsung product user for many years, and I don't plan to stop anytime soon

And all sympathy I had for this person just vanished. If you don't demand better, they will keep doing - and getting away with - shit like this.

Voting with your wallet might be the one voice you have left in this world, what a way to squander it by continuing to buy products from companies whose representatives behave in this manner.

squirmy_wormy ,

The company addressed the issue though. I'd agree with you if they were like "oh well, things happen" and that was it.

No one got away with anything.

phx ,

Yeah, the are many other reasons I don't buy Samsung anymore but a singular PoS employee that did something they made good on wouldn't be a reason to quit. Now if this was a common behaviour by employees that would be a different thing but I don't think there's a rash of TV-slitting assholes working for them.

ipkpjersi ,

Imagine if he didn't have a recording though, yikes. I hope this employee was fired.

athos77 ,

I haven't watched the video. In another thread, someone pointed out that this is generally something they do after they've agreed to ship out a free replacement tv.

ratman150 ,

Went through warranty replacement for a TV and was simply asked to write "void" and a big X on the warranty sticker. Even had the option to give the almost perfectly fine TV away (I did to someone who greatly benefited from it)

Buffalox ,

Lucky you, the guy in the video was NOT that lucky. His TV was vandalized by the Samsung repairman to void warranty, after which the repair guy closed the ticket, leaving the customer with a vandalized TV on top of the original flaw.

CrayonRosary , (edited )

I don't known why you're being downvoted. This seems totally reasonable. Maybe people don't like having their rage orgasm ruined by logic.

Edit: I have crossed out the dumb reply from this idiot.

Buffalox ,

Because it's a completely disconnected misrepresentation of a repairman vandalising the TV to void warranty.

olympicyes ,

You didn’t watch the video either, did you?

CrayonRosary ,

This is 2024. Ain't nobody got time to watch the content before commenting on it.

For real, though, that's fucking terrible. I finally watched the video.

Buffalox ,

The repairman is vandalising the TV to void Warranty, so no I think you didn't see the video before commenting.

Veedem ,
@Veedem@lemmy.world avatar

I have no idea who the guy pontificating after the main video is, but the dude is annoying as hell.

cyborganism ,

He may be annoying, but he's defending your consumer rights. And works really hard at it.

Caligvla ,
@Caligvla@lemmy.dbzer0.com avatar

Hopefully he's just as annoying to these companies.

cyborganism ,

He is! Apple, for one, hates him.

cyborganism ,

Here check this out.

https://lemm.ee/post/23246669

KrapKake ,

Well you should learn who he is if you hate greedy corporate scumbags. He's out there fighting the good fight.

platypus_plumba ,

He's a person who fights for your rights. Nobody cares if you think he is annoying.

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