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ForgottenFlux OP ,

Summary:

  • The US government is suing Adobe for allegedly deceiving customers with hidden fees and making it difficult to cancel subscriptions.
  • The Department of Justice claims Adobe enrolls customers in its most lucrative subscription plan without clearly disclosing important plan terms.
  • Adobe allegedly hides the terms of its annual, paid monthly plan in fine print and behind optional textboxes and hyperlinks.
  • The company fails to properly disclose the early termination fee, which can amount to hundreds of dollars, upon cancellation.
  • The cancellation process is described as "onerous and complicated", involving multiple webpages and pop-ups.
  • Customers who try to cancel over the phone or via live chats face similar obstacles, including dropped or disconnected calls and having to re-explain their reason for calling.
  • The lawsuit targets Adobe executives Maninder Sawhney and David Wadhwani, alleging they directed or participated in the deceptive practices.
  • The federal government began investigating Adobe's cancellation practices late last year.
  • Adobe's subscription model has long been a source of frustration for creatives, who feel forced to stay subscribed to continue working.
  • Recently, Adobe's new terms of service were met with backlash, with some users interpreting the changes as an opportunity for Adobe to train its AI on users' art.
  • The company has also faced regulatory scrutiny in the past, including antitrust scrutiny from European regulators over its attempted $20 billion acquisition of product design platform Figma in 2022, which was ultimately abandoned.
edwardbear ,

My prayers are heard. I hope you burn in the lowest circles of hell, Adobe.

athairmor ,

I assumed their HQ was moved there long ago.

ironhydroxide ,

Yup. Though many people call it "Utah"

ripcord ,
@ripcord@lemmy.world avatar

Is this a random Utah slam, or did they move something to Utah? As far as I know they're still in San Jose

glitches_brew ,

They're in Utah.

ripcord ,
@ripcord@lemmy.world avatar

They have a campus in Utah but their headquarters is in San Jose.

ironhydroxide ,

Shittycon valley vs Shittycon slopes.
Might as well be the same thing.

ripcord ,
@ripcord@lemmy.world avatar

Edgy

Guadin ,
@Guadin@k.fe.derate.me avatar

I've been on the verge of cancelling my subscription for multiple times now. But everytime I try an alternative it's missing something (for instance capture one mobile does not do masks/layers...), and so I keep shipping shitloads of money to a company which has dickass privacy rules and extorts you out of money.

disguy_ovahea ,

I’m a big fan of Affinity Photo and Illustrator. I switched when Adobe went to the subscription model. It’s very similar, and they have full tutorials on Vimeo for anything that works differently. It’s definitely worth the $20.

thejml ,

As a “prosumer” photographer (I do semi-pro landscape photography mostly, with a little astrophotography as a hobby when the sky is clear enough), I’ve been really happy with Affinity Photo over the Adobe suite. Definitely recommend. I just hope they keep their quality up since being bought out.

Scotty_Trees ,
@Scotty_Trees@lemmy.world avatar

Who did they get bought out from?

thejml ,

They were independent as Serif, but Canva bought them earlier this year: https://en.wikipedia.org/wiki/Serif_Europe

Guadin ,
@Guadin@k.fe.derate.me avatar

That looks great. It's mostly a Photoshop replacement right? I'm also looking for something to replace Lightroom, with the same amount of functions on desktop as on iPad. Any recommendations?

Delta_ ,

I think Affinity Photo is their lightroom replacement: https://affinity.serif.com/en-us/photo/

Edit: I don’t think there’s a mobile version

Guadin ,
@Guadin@k.fe.derate.me avatar

With mobile I also meant iPad so they're good on that. To me "Photo" has a lot of Photoshop abilities (drawing, pencils, etc.) while it lacks, or seems to lack, some Lightroom functions (categorizing, overview of photos, ratings, etc.). But maybe I haven't looked at it good enough. It's certainly a good option to replace photoshop for me, because I don't use most functions of photoshop.

disguy_ovahea , (edited )

It works great on iPad, but it doesn’t store and organize.

https://apps.apple.com/us/app/affinity-photo-2-for-ipad/id1616823773

Incogknighto ,

I've heard darktable is good. Haven't used it myself

nnullzz ,

I switched to the Affinity suite today after almost 20 years of using Adobe products. After the trial I realized that I actually enjoyed the layout of the tools and the familiarity between photoshop and illustrator. Their InDesign alternative (Publisher 2) is pretty nice too. It really helps that they’re giving 50% off right now. (Smart marketing btw)

Only thing I’m struggling with finding a replacement for is after effects. I already made the switch to DaVinci for video so motion graphics is the only hole left to fill and then I’m free from Adobe.

queue ,
@queue@lemmy.blahaj.zone avatar

It doesn't help Adobe has software patents for their products, so anyone who makes a similar program has to either live in a country that doesn't recognize the "right" to claim you invented math, or be risk being sued.

Squiddly ,

That's why I'm a pirate matey

MigratingtoLemmy ,

Time to pay for cracks

einlander ,

Just know that Canva bought Affinity.

Tippon ,

Depending on what you're doing, Krita is worth a look. I gave it a go for cropping and lightly editing some photos recently, and then tried their version of the clone stamp tool. It's hidden under the brushes presets, but worked better than the Photoshop tool 👍

Nikls94 ,

Isn‘t there the possibility to use multiple Apps to mimic what Adobe does?

foggy ,

Over the barrel, please.

TheFeatureCreature ,
@TheFeatureCreature@lemmy.world avatar

This gives warm and fuzzy feelings.

Modva ,

Nestle and Adobe, on my special list.

Jackcooper ,

HP

uis ,
@uis@lemm.ee avatar

Nah, they are kids in sandbox compared to Apple

answersplease77 , (edited )

these cocksuckers were charging my 70-yr-old computer-illetrate mom nearly $80 a month because "she wanted to be able to open pdf on her laptop", and then once I found out and tried to cancel this pro subscription which she had, they forced us to pay a $200 cancelation fee which amounts to 50% of the remaining months until the end of the year. Adobe came pre installed and all she did was click on yes, yes, yes after the triall period finished. It's a predetory behavior from a scummy company. I will never forgive them for this.

ripcord ,
@ripcord@lemmy.world avatar

How did it get her credit card info if she only clicked "yes" boxes? Or was it linked to some other payment system that was set up on her system somehow (MS or Apple App Store or something)?

answersplease77 ,

she told my sister who is also very stupid when it comes to computers to put it. I wish I was making this up

Potatos_are_not_friends ,

People on Lemmy, who kinda are on the upper echelons of technical aptitude, forget that the average user is really fucking dumb. Work a stint in level 1 IT and you will get the absolute wildest head smacking issues ever.

And companies capitalize on that by making it incredibly easy to give them money.

answersplease77 ,

My sister who is stupid with computers is a successful consultant with phd in her field lol.

I'm not exaggerating to say 90% of people in the world treat PCs as non-intresting tools do their job. They have privacy-nightmare settings on their phones and never change the default apps or settings on their PC. That's how tech companies earn their billions

xavier666 ,
@xavier666@lemm.ee avatar

Adobe is worse than scammers. Scammers at least have the self realization that they are scamming. Adobe will steal your money and huff on the fumes that they are providing a valuable service by letting people open PDFs.

I recently downloaded their PDF reader (because it's the only app which allows for digitally signing a document with a visible cryptographic signature) and it's 400 MB in size. In no world should a PDF reader be that large.

AeroLemming ,

Firefox can open PDFs and I'm not sure about the desktop versions, but the Android version is 117MB.

xavier666 ,
@xavier666@lemm.ee avatar

There are hundreds of Windows and Linux apps which can open PDF, but so far only Adobe's version is the only one which can attach a digital signature.
I normally use Zathura on Linux which is like a 5 MB maybe. It's tiny, very configurable and JUST a pdf reader.

JonEFive ,

There's a reason scam artists target the elderly. If a box on the computer screen says "put payment info here" then who are they to argue with the box?

xavier666 ,
@xavier666@lemm.ee avatar

TRUST THE BOX!

phoenixz ,

I know it sucks for the call center personnel to have to listen to people yelling at them, but I've had multiple of such companies that were so shitty that the only way to get anything fixed was to keep making people cry until finally someone would push you to a supervisor. Well at enough of them and they will either fix the issue or push you through to their supervisors who will do anything to stop the yelling.

I got to the point where I'll just make then cry because it's the only option left to get any normal responsible behavior from companies. I'll have to call 20 times perhaps but that's what I'll do then

b3an ,
@b3an@lemmy.world avatar

You must be fun at parties.

phoenixz ,

I am, actually!

b3an , (edited )
@b3an@lemmy.world avatar

That is peak shittiness. Thank goodness your Mum has you to advocate, and I shudder to think of how many others don't and were shafted or continue to be shafted.

Their competition for PDF Reader; Foxit, jacked their prices up considerably this last year too. It used to be an affordable alternative. They too got greedy (I assume since Adobe was getting away with it!) and have lost a considerable amount of customers in both the consumer end-users and the business side.

PDF becomes increasingly more used and 'standard' with the fracturing of ability to edit them or do 'advanced' tasks like merging multiple PDFs.

There are some alternatives which are free but also either Freemium or just plain questionable in their usage. I don't want to trust some random company and I don't want to be nickel and dimed for basic features like merge.

I spent a long time testing and trying tools.
Sadly nothing as comprehensive as what Acrobat offers, but not an option at their pricing. Same with Foxit. I use PDFsam for some basic merge stuff. An interesting project is also Stirling PDF. but pdfsam is like Freemium and Stirling I'm pretty requires docker and it's also not in all languages.

kescusay ,
@kescusay@lemmy.world avatar

I remember when Adobe was a cool company that built art tools. Now it seems like the art tools are an afterthought, tacked onto a money-siphoning scheme.

CurlyWurlies4All ,
@CurlyWurlies4All@slrpnk.net avatar

Did they ever? They bought PageMaker in 1994 and Photoshop in 1995. They bought Macromedia in 2006, GoLive, Live motion, Typekit, Behance... Is there anything they've ever bought they haven't slowly ruined with financialisation or just outright shuttering what would have been competition?

kescusay ,
@kescusay@lemmy.world avatar

That's a good point. I gotta be honest, I'd forgotten that Adobe bought Photoshop.

CurlyWurlies4All ,
@CurlyWurlies4All@slrpnk.net avatar

Yeah they're kind of the ultimate monopolization machine

Dragomus ,

Cancelation fees (and steep ones at that) on digital goods/"services" ... shows how far things sunk towards the lower hells.

Incogknighto ,

It should seriously be illegal. I can't believe companies are able to get away with this. If you don't have the money to cancel, you're just locked in

Jaybob32 ,

I decided to try out the new version about a year ago. I had a monthly charge of about $26 I think it was. After about 3-4 months and not really using it, I cancelled a few days before it would renew for another month. $50 early cancellation fee? Wtf do you need to cancel a few mins before or it's early cancellation?
Adobe fucking sucks ass.

JJROKCZ ,

That’s the trick, it’s always early cancellation, there is no allowed time to stop sending them money.

penquin ,
@penquin@lemm.ee avatar

Any corporation that does should just go bankrupt. Seriously, will you live fine without them? Of course. Will society continue to exist? Of course. Fuck these fucking scums.

simplejack ,
@simplejack@lemmy.world avatar

It’s so refreshing to actually have my tax dollars starting to fund consumer protection again.

If Trump gets in office again, it’s back to backsliding. Because apparently consumer protection is “big government” or some such shit.

SorryQuick ,

It’s probably just your tax pennies unfortunately, your tax dollars are still going to the army and such.

simplejack ,
@simplejack@lemmy.world avatar

I’ll take it over what the previous guy did.

lps ,

I saw this coming, with no easy way to cancel the monthly subscription and decided to pay with a prepaid credit card instead...glad I did, it saved me from getting robbed.

realharo ,

There used to be a "loophole", where if you changed to a different plan, it restarted the 7 day period during which you could cancel with no fee. Not sure if they ever changed that though.

Rekorse ,

Thats how I got out of it without having to pay the hundreds of dollars in cancelation fees. I was fuming at the time too, and that was maybe close to 5 years ago now.

lazycouchpotato ,
@lazycouchpotato@lemmy.world avatar

Apparently it still works. Came across a Short talking about it.

DragonTypeWyvern ,

Funnily enough, I just had to sign up for the trial for reasons and made sure to cancel immediately after I was done. I was worried I'd just forget and pay for a month or something.

samokosik ,
@samokosik@lemmy.world avatar

Yeah, each time I "subscribe" for sth I use a prepaid card. Once the transaction is made, it destroys itself.

TankovayaDiviziya ,

This is why you could and should never be lazy to search how to cancel subscription.

WhiskyTangoFoxtrot ,

Adobe's name is mud these days.

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